60 Day Money Back Guarantee
Customer Satisfaction is our #1 priority. We want to ensure that you're happy and have the best experience possible with us. If you ordered one of our products and you are not completely satisfied, no worries. We'll gladly accept returned products, opened or not, for any reason. Simply send the item(s) back to us within 60 days of the delivery date, and we'll refund your money. Once we receive the package, we'll refund you the full purchase price of your product(s) via your original form of payment, less shipping and handling if applicable. If 60 days have passed since your purchase was delivered, we apologize, but we can't accept the item(s) for a return.
Note: Returns will not be accepted without an RMA number for domestic orders. To initiate a return, contact us via email at support@usdoctorsclinical.com or by calling us at 1-800-914-0594.
Return a Product
To begin the return process, please contact the customer service department to request an RMA #.
1. Pack the products securely in a sturdy package and include the packing slip.
2. Return the package to:
U.S. Doctors' Clinical
ATT: Returns Department
RMA# (MUST REQUEST FROM CUSTOMER SUPPORT)
2781 W. MacArthur Blvd. B-363
Santa Ana, CA 92704
Return package using your preferred shipping carrier. If you are shipping an item over $75, we recommend using insured/trackable mail for these types of returns, as we cannot be responsible for items that don’t make it back to our warehouse. Additionally, we advise that you take a picture of your return label, or tracking number, in case your returned package is lost in transit.
For your convenience, the following are links to a few popular shipping carriers’ websites, which provide instructions on how to use their Online Label Services:
*Allow 2-3 weeks for your return to process, although, they usually don't take that long. You will receive an email confirming your refund.
Note: If you have returned an item as "Return To Sender" these orders can take about 4 weeks to arrive back to us. In addition, you may be responsible for the return shipping fees.
Amazon/Third-Party Websites/Retail Stores:
Our 60 day money back guarantee is valid only to U.S. customers who purchased product(s) from us at U.S. Doctors' Clinical. Refund requests on purchases made via other third-party affiliates or health stores must be directed to the appropriate retailer. If you purchased one of our products from a website other than ours, we apologize however you will need to contact that company regarding their return policy.
Special Cases:
If you are returning a product(s) due to a defect or error made by us, we would like to make it right! Please reach out to us and a team member will assist with providing you with a prepaid return label.
To begin the return process, please contact the customer service department to request an RMA#.
1. Pack the products securely in a sturdy package and include the packing slip.
2. Return the package via USPS to:
U.S. Doctors' Clinical
ATT: Returns Department
RMA# (MUST REQUEST FROM CUSTOMER SUPPORT)
2781 W. MacArthur Blvd. B-363
Santa Ana, CA 92704
If you have questions not addressed above, contact our customer support team: support@usdoctorsclinical.com or at 1-800-914-0594.
*We reserve the right to change our return policy at any time. We'll always do our best to make our customers happy by striving to handle and process returns fairly and reasonably.